LAO Newsroom

Legal Aid Online temporarily unavailable

Posted on: Tuesday, October 16, 2012

Due to a server issue, Legal Aid Online is temporarily unavailable. The issue is a result of a hardware problem with one of our servers that occurred during a routine account processing procedure. LAO is taking steps to remediate the situation, including restarting and checking the server. This process can take several hours. Legal Aid Online is expected to be available later this evening or early tomorrow morning.

There is no requirement to re-submit any accounts – all previously-submitted accounts will still be processed. Documents submitted to LAO through IFAX are currently in a cue and will be processed and delivered to the appropriate recipient when the system is back online.

Please note that payments regularly scheduled for Wednesday, Oct. 17 will be processed and deposited into lawyers’ accounts on Thursday, Oct. 18.

We thank you for your patience and understanding and LAO apologizes for any inconvenience.

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For questions or further information, please contact:

Kristian Justesen
Director, Communications and Public Affairs
Phone: 416-979-2352, ext. 4782
Email: and/or