LAO’s Ethics Hotline Protecting Taxpayers

Posted on: Wednesday, April 18, 2012

Legal Aid Ontario (LAO) now has an ethics hotline where employees, clients and service providers can discreetly provide anonymous information about suspected fraud or wrong-doing.

Established in December 2011, the hotline helps LAO to ensure integrity and accountability in the services it provides by preventing and detecting unlawful activities. The service is available 24 hours a day, 7 days a week, over the phone and online.

To ensure confidentiality and anonymity, the hotline service is operated by an independent company, Crawford and Company. Calls made to the hotline are not recorded or traceable and reports made online are managed independently. Once collected, this information is then securely delivered directly to the manager of the Investigations department at LAO for further action.

In January 2012, 27 reports were made to LAO’s Ethics Hotline, 23 by telephone and 4 online. Of these 27 reports, 13 were referred to LAO’s Complaints Department and 14 to LAO’s Investigations Unit.

To report suspected fraud or wrong-doing, contact LAO’s Ethics Hotline at:

Toll-free: 1-877-312-7753
Online: by going to LAO Ethics Hotline
• Login: LAO.AJO

For more information, please contact:

Kristian Justesen
Director, Communications and Public Affairs
Phone: 416-979-2352 ext. 4782
Email: or