Publications & Resources

LAO Reports

For your reference listed in this section are some of the various reports compiled by Legal Aid Ontario. If you have any questions or require further information regarding any of the following material then please feel free to contact us.

1. Annual reports

Legal Aid Ontario annual reports

2016/17 Legal Aid Ontario annual report

Past reports

Refugee & Immigration Services annual report

Refugee & Immigration Services: 2016/17 annual report

Past reports

Senior counsel program

LAO senior counsel program 2015/16 annual report

2. Business plan

2017/18 - 2019/20 business plan
Submitted on December 30, 2016; approved on November 20, 2017

Past reports

2015/16 - 2017/18 business plan

2014/15 - 2016/17 business plan

2013/14 - 2015/16 business plan

3. Discussion papers

LAO Open Government Discussion Paper

A discussion paper that outlines LAOs existing open government commitments and introduces the potential for greater open government initiatives at LAO and in the justice system.

The discussion paper is the first part in a consultation process that will begin later in 2016. In anticipation of this process, LAO invites organizations and individuals to provide written submissions at any time to

Open Government at Legal Aid Ontario: promoting transparency and accountability in Ontarios justice system

4. Evaluations & reports

Legal Aid Ontario's Aboriginal Justice Strategy

The mandate of developing an Aboriginal Justice Strategy is to create a three to five year plan to achieve measurable improvements in LAO's services to Aboriginal people. The plan will provide specific options and recommendations to enhance legal aid services.

Aboriginal Justice Strategy: 2011-12 Action Plan (January 18, 2012)

Aboriginal Justice Strategy Update (September 16 /09)

Aboriginal Justice Strategy Update (February 18 /09)

Aboriginal Justice Strategy Update (August 21/08)

The Development of Legal Aid Ontario's Aboriginal Strategy (June 20/08)

Clinic Relationship Consultation

Consultations organized by both the ACLCO and by LAO will be taking place across the province beginning in September '08.
(Read more - July 29/08)

Evaluation of Criminal Law Offices

With funding assistance from the Federal government, Legal Aid Ontario has established three Criminal Law Office (CLOs) in Barrie, Brampton and Ottawa. These CLOs are staff offices with a mandate to suplement the judicare (certificate) service delivered by the private bar. LAO has committed eo ensuring that a major (three-year) independant evaluation of these offices be undertaken and made available to the general public.

Immigration and refugee panel standards

This report provides an evaluation of the implementation of the immigration and refugee panel standards with some options and recommendations regarding the development and implementation of panel standards related to other LAO service provider panels.

Evaluation of the immigration and refugee panel standards implementation Executive summary
HTML / Dec. 2016

Justice - More Than Criminal Courts

A Submission to the Panel on Justice and the Media.
(Read more - June 7/05)

Legal Aid Ontario - 1999-2004

A report on the accomplishments of Legal Aid Ontario since it was established in April of 1999 to provide legal aid services to Ontario's low-income population.

Portrait of the Legal Needs of Francophone Women in Ontario

A study conducted for Action ontarienne contre la violence faite aux femmes on behalf of the Centre francophone de Toronto for Legal Aid Ontario

Portrait of the Legal Needs of Francophone Women in Ontario


Reviews of LAO divisions and organizations are performed periodically to ensure we are following all established mandates and guidelines.

5. Ombudsman reports

The Office of the Ombudsman investigates complaints about services provided by the Government of Ontario and its organizations.

6. Quality perfomance overview

This report is issued on a quarterly basis and includes updates on the organization's financial position, client services, legal aid certificates, and lawyer payments.

LAO update: Winter 2017 edition
A quarterly update on Legal Aid Ontario's latest access to justice initiatives

Past reports

LAO update: Fall 2017 edition

LAO update: Summer 2017 edition

Q4 2014/15

Q3 2014/15

Q2 2014/15

Q1 2014/15

Q4 2013/14

Q3 2013/14

Q2 2013/14

Q1 2013/14

Q4 2012/13

Q3 2012/13

Q2 2012/13

Q1 2012/13

Q4 2011/12

Q3 2011/12

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7. Survey results

Lawyer satisfaction survey

LAO lawyer satisfaction survey results for 2017
February 2018 / HTML

Past reports

LAO lawyer satisfaction survey results for 2016
March 2017 / HTML

LAO lawyer satisfaction survey results for 2015
December 2015 / PDF / 749 KB