Skip to content
Leave Site Now X

London District Office is moving: No in-person services until construction is finalized.

X
LAO Client Portal
Français
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
      • Open government
      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
      • Job openings
    • Other
      • Consultations
  • Contact

LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
      • Open government
      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
      • Job openings
    • Other
      • Consultations
  • Contact

Refugee and Immigration Law Services: Service suspensions consultation closed

Overview

Between May 23 and June 16, 2017, Legal Aid Ontario (LAO) held a series of in-person and online consultations sessions to address the possible need to temporarily suspend some refugee services.

LAO asked for feedback and ideas on what the organization could do to achieve savings while still meeting the needs of as many refugee clients as possible.

A summary of these consultations’ emerging themes is available here as well as feedback from individual sessions.

Key documents

Refugee and Immigration Law Services – Service Suspensions Consultation
HTML / May 2017

Consultation PowerPoint presentation
PDF / May 2017

Summary of feedback from refugee service suspension consultations

Given the increased demand for refugee services, Legal Aid Ontario (LAO) consulted on the possibility of temporary service suspensions.

The consultation paper, Refugee and Immigration Law Services – Service Suspensions Consultation, provided a starting point for discussion.

Between May 23 and June 16, LAO held a series of in-person and online consultation sessions. During this period:

  • Eight public consultations were held province-wide. 82 participants registered and attended.
  • Four additional invite only consultations with participants were held with individual organizations/community groups
  • Written submissions were also encouraged and accepted. Sixteen submissions were received from individuals and/on behalf of organizations

What follows is a brief overview of what LAO heard from participants. The comments and feedback outlined are not intended to be all encompassing – rather, they are intended to reflect some of the key themes and most commonly raised comments heard across the province.

Emerging themes

The following are general themes that emerged from the feedback we received from consultation sessions and written submissions.

  • All refugee and immigration legal aid services are essential and safeguard important client rights.
  • LAO needs to find the money to continue to provide these services, either from within its budget, from the government, or from program changes to increase cost-effectiveness and efficiency.
  • Refugees will be disproportionately impacted by these suspension when compared to other legal aid clients.
  • Prioritization of refugee and immigration services should be based on individual client rights protection and not proceeding type.
  • LAO should provide coverage in all areas where S. 7 Charter rights-life and liberty-are engaged.
  • Suspension of services by proceeding type will result in serious and possibly irreparable harm to refugees and immigrants.
  • Suspension of services may be subject to human rights and Charter challenges.
  • Some legal aid applicants may be able to contribute to the cost of their proceedings.
  • There is opportunity to enhance financial and merit screening of legal aid applicants.
  • Refugee Protection Division coverage remains a core service that engages life and liberty.
  • Community settlement agencies and clinics are at capacity and do not have the resources or in some cases, legal knowledge and expertise, to provide these essential services.

Consultation session feedback

  • May 25, 2017: Hamilton-Kitchener district office
  • May 29, 2017: LAO provincial office (Toronto)
  • May 30, 2017: Essex Lambton & Kent district office
  • May 31, 2017: London district office
  • June 5, 2017: Ottawa district office
  • June 7, 2017: LAO provincial office (Toronto)
  • June 8, 2017: LAO provincial office (Toronto) – session for coalation of refugee housing providers
  • June 8, 2017: LAO provincial office (Toronto)
  • June 12, 2017: LAO provincial office (Toronto)
  • June 14, 2017: LAO provincial office (Toronto)
  • June 15, 2017: LAO provincial office (Toronto)

Consultation Date

Starts: May 23, 2017 at 12:00am

Ends: June 16, 2017 at 12:00am

Contact Details

RefConsult2017@lao.on.ca

  • This form is feedback only.
  • This field is for validation purposes and should be left unchanged.

Documents

Refugee and Immigration Law Services – Service Suspensions Consultation

Table of contents Introduction and background Purpose of the consultation paper The changing landscape The funding picture Consultation – Prioritization and Service Suspensions Consultation process Next Steps APPENDIX A: LAO’s current services and service model Services Service Model Private bar services – certificates issued and costs Staff services Clinic services 1. Introduction and background 1.1…

Go back to top

Site footer

Sign-up for email alerts about upcoming consultations.

Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 1 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

Links

  • Freedom of information requests
    • Privacy policy
  • Accessibility policy
    • Terms of use
  • What do you think about our services?
    • Contact us
  • Sitemap

Legal Aid Ontario on social media

  • Social
    • Facebook
    • Intagram
    • LinkedIn
    • Twitter
    • YouTube
Legal Aid Ontario

Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

Legal Aid Ontario copyright information

Legal Aid Ontario © 2025