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Legal Aid Online Upgrade is Coming Soon!

Posted on: Friday, September 18/09

LAO is upgrading Legal Aid Online to improve your experience with billing. The upgrade is scheduled over the weekends of September 25-27 and October 2-5. Please note that Legal Aid Online will not be available on these dates and times. We apologize for this inconvenience. Should there be any unforeseen changes to the outage times, we will advise as soon as possible.


Outage Start Outage End
Friday, September 25 - 4:00pm Sunday, September 27 - midnight
Friday, October 2 - 5:00pm Monday, October 5, 6:00am

The key result of the upgrade will be greater security which will enable LAO to eliminate the use of the Juniper Networks Cache Cleaner. We acknowledge that the Cache Cleaner caused frustrations for many of you and were happy to offer a secure portal without having to ask for this additional login step.

The upgrade will not affect the look and feel of your portal pages.

The upgrade included several months of user testing. Despite this thorough testing you may initially experience issues when billing. Please bring these issues to our attention by contacting the Lawyer Service Centre at (416) 979-9934 or 1-866-979-9934 and we will do our best to resolve them quickly.