LAO News


Before logging into Legal Aid Online

Posted on: Monday, October 27 /2008

Attention:
Before accessing the Legal Aid Online website (www.legalaidonline.on.ca) for account submission please delete cookies, files, history in Internet Explorer Browser. For instructions please see below.
Call Lawyers Service Centre if need any further assistance.

Step 1...

Install Juniper Installer Service
(Click on the link below to download and choose Run when prompted)

For detailed instructions on how to run this file, click here


Step 2...

Delete browser cookies, tempory files and history
(Clink on the liks below to expand instructions)

For users of Windows XP or older, using Internet Explorer 6

For users of Windows XP or older, using Internet Explorer 6

1. Open Internet Explorer Browser.
2. Select Tools options listed at the top
3. From within Tools option select Internet Options
4. Make sure General tab is selected
5. Click on Delete Cookies button
6. Click Ok button.
7. Click on Delete Files button
8. In Delete Files Dialog Box ensure Delete all offline content is checked.
9. Click on Ok button.
10. Click on Clear History button.
11. Click on Yes button
12. Click on Ok button


For users of Windows XP or older, using Internet Explorer 7

For users of Windows XP or older, using Internet Explorer 7

1. Open Internet Explorer Browser.
2. Select Tools options listed at the top
3. From within Tools option select Internet Options
4. Make sure General tab is selected
5. Click on Delete button
6. Click Delete Cookies button
7. Click on Yes button
8. Click on Delete Files button
9. Click on Yes button
10. Click on Delete History button
11. Click on Yes button
12. Click on Ok button
13. Click on Ok button


For users of Windows Vista, using Internet Explorer 7

For users of Windows Vista older, using Internet Explorer 7

1. Open Internet Explorer Browser
2. Select Tools options listed at the top
3. From within Tools option select Internet Options
4. Select Security tab.
5. Click on Trusted sites icon.
6. Click on Sites button
7. In text field beside Add button type following: https://www.legalaidonline.on.ca
8. Click on Add button 9. After completion of step 8 should see https://www.legalaidonline.on.ca listed in Websites box.
10. Click on Close button
11. Select General Tab
12. Click Delete button and Delete Cookies, Files, History.
13. Close Internet Explorer Browser
14. Open a new Internet Explorer Browser window and try accessing site again by typing https://www.legalaidonline.on.ca.



Step 3...

Log into the portal


Legal Aid Online works best with the following Operating System/Web Browser combinations:

Processor Pentium or equivalent processor
Operating System Widnows 98 SE Windows 2000 Windows XP SP1 or 2
Web browser software Internet Explorer 6.0 Internet Explorer 5.5 SP2
Internet Explorer 6.0
Firefox 1.0
Internet Explorer 6
Firefox 1.0 for SP2
Modem High Speed Internet Connection
Internet An internet connection through an Intenet Service Provider (ISP)
Screen Resolution 1024 by 768
Session Cookies Enabled
Pop-up windows Enabled
JavaScript Enabled

Legal Aid Online