Lawyer Services and Payments is Moving

Posted on: Tuesday, April 29 /2008

Possible Account Processing Delays

Over the next three months, in preparation for our move to the Atrium on Bay, and in an effort to become "paperless" and more efficient, we will be e-scanning off-site all paper accounts currently in our Records Room. This is part of LAO's service improvements.

In the interim, Lawyer Services and Payments may not have access to some paper account information needed to settle your account or to reconsider a settled account.

Although we are doing our utmost to minimize the impact on you, there will likely be some delays in processing some of your accounts. To help us minimize these delays, we'd like to ask you to please:

1. Be patient while we move and create a greener, more efficient, cost-effective environment
2. Be kind enough to refax account information when requested
3. Attach all your accounts electronically when you use Legal Aid Online

We are confident that by working together, we can minimize the effect of the challenges that lie ahead. We thank you for your understanding as we continue to improve and serve you better.

Please contact the Lawyer Service Centre should you have any questions: (416) 979-9934 or 1-866-979-9934

We're moving

The current target date for the move is July 2008, subject to change.

New addresses for LAO:
Legal Aid Ontario
Atrium on Bay
40 Dundas Street West, Suite 200
Toronto, ON
M5G 2H1

Toronto Area Office
Atrium on Bay
20 Dundas Street West, Suite 201
Toronto, ON
M5G 2H1