Getting legal help
Complaint and appeals process
Unhappy with our services? Talk to us
Legal Aid Ontario has processes in place for people who want to make a complaint about services, or appeal a legal aid decision.
Who can appeal?
It’s possible in some cases to appeal a legal aid decision if you:
- have been refused a certificate due to financial or legal eligibility;
- disagree with the terms of a contribution agreement;
- object to the cancellation of a legal aid certificate;
- disagree with the decision of an area committee.
Read more about the appeals process.
Who can make a complaint?
Anyone who is unhappy with Legal Aid Ontario services, a community legal clinic or a legal aid lawyer can make a complaint.
You can file a complaint if you:
- are a current or a former legal aid client;
- have been refused services by Legal Aid Ontario;
- are affected by Legal Aid Ontario services in any way.
Read more about the complaints process.