Getting legal help

Making an appeal or complaint

Legal Aid Ontario has processes in place for people who want to make a complaint about services, or appeal a legal aid decision.

Who can appeal?

Its possible in some cases to appeal a legal aid decision if you:

  • have been refused a certificate due to financial or legal eligibility;
  • disagree with the terms of a contribution agreement;
  • object to the cancellation of a legal aid certificate;
  • disagree with the decision of an area committee.

Read more about the appeals process.

Who can make a complaint?

Anyone who is unhappy with Legal Aid Ontario services, a community legal clinic or a legal aid lawyer can make a complaint.

You can file a complaint if you:

  • are a current or a former legal aid client;
  • have been refused services by Legal Aid Ontario;
  • are affected by Legal Aid Ontario services in any way.

Read more about the complaints process.