A lawyer who can help you is just a telephone call away

Did you know you can get free information from a lawyer—also known as summary advice—to help you deal with your legal problem?

Call Legal Aid Ontario’s toll-free line (1-800-668-8258). The agent on the phone can refer you to a lawyer for summary advice, or get you other kinds of help, such as legal advice or legal information.

This page explains summary advice and the other types of help we offer, for free, over the phone. It also includes suggestions to help you make the most of your telephone conversation with a legal aid lawyer.

What is summary advice?

Summary advice is general legal information, from a legal aid lawyer. This information can help you plan how to deal with your legal problem. In general, the lawyer will compare your situation to what other people have done who are in the same kind of situation. The lawyers who give summary advice also provide examples and explain what you can do to help fix your situation.

This information can help you understand:

What is legal advice?

Generally, if you are looking for someone to tell you what you should do, you want legal advice. Only lawyers are qualified to give legal advice. Some of this advice can include:

Lawyers on the phone at Legal Aid Ontario offer legal advice to help you sort out many problems. They can advise you on:

What is legal information?

Legal information is general information about the law or the court process. You can get this information from legal aid lawyers or from people at LAO who have received special training. It can include information on:

How to make the most of your call

  1. Tell the lawyer right away if you are a survivor of domestic violence, have a mental health or addiction issue, are of aboriginal heritage, or a member of a racialized community. This information can have a big effect on the legal advice you receive and will be kept confidential by the lawyer.

  2. Make sure the cellphone you are using has enough minutes to talk for a long time or provide a land line number for the lawyer to call. Sometimes you will have to wait on hold and depending on your legal problem, the lawyer may need to have a longer conversation with you.

  3. Have a pen and paper ready. You will get telephone numbers, web addresses, summaries of next steps, and other instructions. You should write down this information so you don’t forget it.

  4. Ask questions and repeat back instructions or other information you get to make sure you understand and have written things down correctly. Don’t be afraid to ask questions if you don’t understand something or you need more details. Take notes on the answers to your questions and the explanations the lawyer gives you. You should then read them back to the lawyer to confirm that you have everything written down correctly. That way, you can be sure you have the right instructions, and can follow them all.

  5. Get your documents and facts ready, and put them in front of you before you call. This includes:

    • all papers you have received from the courts, police or immigration authorities
    • all agreements you have signed or have been asked to sign
    • details about your next court date—the exact day and time, location, and purpose (e.g. first court appearance, case conference, trial, etc.)
    • whether you have hired a lawyer and if not, whether you have a referral form from duty counsel

    For more information, read our blog post "Infographic: The information you need when applying for legal aid".