Getting legal help

Finding the right legal aid lawyer

Learn general strategies to help you find and work with this important professional, what he or she can do for your case, and how to make the most of your relationship.

1. Searching for a lawyer who can help you

There are a number of ways to find a lawyer. You could, for instance:

  • Go to our finding a lawyer tool, and type in your location and the area of law in which you need help; you'll get a list of ten lawyers in your area.
  • Go to the Law Society of Upper Canada online service and choose to make an online request. You will arrive at The Law Society of Upper Canada's Referral Service. Click on "find it here" to arrive at an FAQ page. Scroll to the bottom of that page, choose "next" and fill in the next few pages. Make sure to specify that you are looking for a lawyer, not a paralegal. You will get an email with the names of lawyers you can call.
  • Call the LSUC telephone crisis line if you cannot use its online service (because, for instance, you are in custody, in a shelter or in a remote community): 1-855-947-5255 or 416-947-5255
  • Ask for referrals from your local community legal clinic.

2. Choosing the right lawyer

These questions can help you decide on the best possible person:

  • What area of law is your specialty? Are you a criminal lawyer? Family lawyer? Refugee lawyer?
  • How much experience with or knowledge about my kind of case do you have?
  • Here is what I hope will happen – is this realistic?
  • What are my legal options?
  • Will someone else in your office handle an important part of my case, such as appearing in court?
  • Where is your office?
  • How can I contact you?

A few other tips

  • Make sure that the lawyer you choose is right for you. Legal Aid Ontario rarely allows you to change your lawyer once you hire one.
  • Only give your certificate, or send your certificate number, to the lawyer you want to hire. Once you've done that, you have hired him or her.
  • If lawyers approach you when you're in court, it's up to you whether you hire them. You are free to choose any lawyer.
  • Look for a lawyer you can trust to tell you all the facts about your case, stay on top of it as it proceeds, and advise you on your best options.
  • You may need to meet with a few lawyers before you find one who best meets your needs.

3. Planning for your first meeting

Before and during your first meeting:

  • Bring all of your court papers.
  • Prepare a list of questions to ask.
  • Be prepared to explain your legal issues clearly, and limit the number of emails you send and telephone calls you make. Your certificate gives your lawyer specific hours for each stage of your case. The time spent on emails and talking to you counts toward these hours and uses time that the lawyer could spend preparing for your case.
  • Bring along paper, so you can write down what the lawyer tells you.
  • Bring someone to translate if the lawyer does not have an interpreter.
  • Discuss how and when you will get in touch after this meeting.
  • Ask whether someone else will handle an important part of your case, such as appearing in court.
  • If you do not understand something, ask for an explanation.

You can expect your lawyer to explain:

  • the laws that apply to your legal case
  • your rights
  • the court process
  • how long it may take to resolve your legal case
  • the range of possible results that you can expect
  • the risks related to the plea you choose to make (if it's a criminal case)
  • what's going to happen next

Call ahead if you cannot attend your appointment, and make another date.

4. What to expect from your lawyer

Your lawyer should:

  • thoroughly review your specific issue or case and explain your options
  • speak for you and help you get what you are entitled to, based on the law
  • keep in contact with you on the progress of your case
  • tell you in advance when you have to come back to court and why
  • prepare you for every hearing or court appearance
  • advise you when someone else is coming to court in his or her place, and make sure that person is qualified and prepared
  • give you contact information for him/her or someone else to call if you can't reach him/her
  • treat you with dignity and respect
  • if you are a person with a disability, accommodate your needs behave professionally

5. Call our complaints department

Most lawyers provide professional, quality service. If, however, you experience any of the issues below, please contact our Complaints Department, by phone at 416-204-7104 or 1-866-874-9786, or by e-mail at

  • asks you for any money; your certificate entitles your lawyer to get paid by Legal Aid Ontario
  • behaves, through inappropriate words or actions, in a way that makes you feel uncomfortable
  • unnecessarily rushes you into making a decision
  • guarantees success (no lawyer can do that).

Print this information
Brochure: Finding the right legal aid lawyer
[PDF, 1.2 MB]