What do you think about our services?
- Are you happy with our service?
- Are you unhappy with Legal Aid Ontario or a legal aid lawyer?
- Do you know of a person who receives our services but should not?
Tell us. We welcome your comments.
You do not have to tell us your name. We accept anonymous complaints.
| Form |
Please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca. Download the complaint form (PDF) |
|---|---|
| Complaints Department Legal Aid Ontario 20 Dundas Street West, Suite 730 Toronto ON M5G 2H1 |
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| complaints@lao.on.ca | |
| Phone | 416‑204‑7104 or 1‑866‑874‑9786 (toll‑free) |
| Fax | 416‑204‑4718 |
Comments or complaints about a legal clinic
Contact the legal aid clinic directly. This is the first stage in LAO’s complaints process. Each community legal clinic in Ontario is an independent corporation and all complainants must first follow the clinic’s complaints policy. If you are dissatisfied once the clinic complaints process is completed, you can request that LAO’s vice president, Clinic Law Services Division review the decision.
Report suspected fraud or wrongdoing
Visit our reported suspected fraud or wrongdoing web page for information.