Accessible Services for People with Disabilities

All content on the Legal Aid Ontario website is available in alternative formats. Requests can be made to info@lao.on.ca.

Legal Aid Ontario (LAO) strives to provide services in a way that respects the dignity and independence of our clients. We are committed to giving all clients equal access our services. LAO has made every effort to ensure that its website meets or exceeds web accessibility standards.

Initiatives and documentation

Our commitment

Our commitment extends to all communication methods, including but not limited to written, online, telephone-based and in-person.

This document is also available for download in the following formats:


  • Our commitment, downloadable in a PDF format
    File type: PDF [Help]

  • Our commitment, downloadable in a WORD format
    File type: WORD [Help]

  • Our commitment, downloadable in a TEXT format
    File type: TEXT [Help]

Advisory committee

LAO's advisory committee meets quarterly to discuss, and providing insight and advice about the organizations accessibility plans.

Accessibility roadmap

The accessibility roadmap outlines all ongoing projects at LAO to improve accessibility services for Ontarians. Information will be updated regularly as projects advance.

Feedback process

General feedback about Legal Aid Ontario's accessibility process can be provided at any time through our online form or other communications methods.

Notice of accessibility interruption

Occasionally, some LAO services may be temporarily unavailable due to electrical outages or network issues. In these circumstances, LAO will post information on alternative ways to services on its homepage and through the Legal Aid Ontario Twitter account.


Service interruptions:

There are currently no disruptions to the available accessibility devices at all locations.